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Privacy Policy

At Invisible Systems, we are committed to maintaining the trust and confidence of our clients who use our products & bespoke software (Realtime-Online™). In particular, we want you to know that Invisible Systems will not sell, rent or trade email lists with other companies and businesses for marketing purposes. Also, Invisible Systems will not share the data collected by sensors with anyone without consent. In this Privacy Notice, we′ve provided a lot of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Who we are

The organisation responsible for the processing of your personal information is Invisible Systems Limited. This means that we are a ‘data controller’ under the General Data Protection Regulation (also known as the GDPR).

Your personal data - what is it?

Personal data relates to a living individual who can be identified from that data. Identification can be by the information alone or in conjunction with any other information in the data controller's possession or likely to come into such possession. The processing of personal data is governed by [the General Data Protection Regulation 2016/679 (the "GDPR")].

How do we process your personal data?

Invisible Systems complies with its obligations under GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data.

Types of data we collect and how we process them

Energy & Condition data

We use the data collected by the sensors to generate graphs and reports for the customers to monitor energy, conditions and fixed assets. We will not disclose the data collected by sensors with anyone without consent.

Using your personal data for marketing & Updates

We use your personal information for marketing, when you register to receive information from us by visiting our website or one of our stands at Exhibitions.
We would like to continue to use your details so that we can send you updates and new features however, with the General Data Protection Regulation (GDPR) now in place we now need your consent to do this. You can provide consent by emailing at sales@realtime-online.com. Without your consent we will not be able to retain your details on our marketing’s mailing list. Please note that we also have to treat non-response to this email as ‘opting-out’ and non-responder’s details will be removed.

We also use your details to send Realtime-online updates from time to time.

Google / Web Analytics / 3rd Parties

We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Invisible Systems may disclose data with 3rd parties, who themselves must demonstrate GDPR compliance. This disclosure to data processors is only carried out when necessary. We may share your details to some of our distributors in your area to enable them to service your requirements locally & offer our products and services.

Website Cookies

Invisible Systems website (https://www.invisible-systems.com/) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

We use cookies to ensure that we give you the best experience on our website. The cookies on our site are used for Google Analytics and are not used for targeted marketing, only for website statistics. For more information on Google Analytics cookies please click here
By using and browsing the Invisible Systems website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
If you do not want us to recognize your terminal device, please configure your Internet browser to erase all cookies from your device, to block all cookies or to receive a warning before a cookie is stored. You will find brief instructions on how to do this below.
Please note that certain functions of our website may no longer work, or not correctly, without cookies.

How can I deactivate cookies?

In the following you will find a summary of links that provide detailed information on the deactivation of cookies in commonly used browsers.
Mozilla Firefox
Internet Explorer
Google Chrome
If you have any further questions about our Cookie Notice, please click on “Contact Us” to send us your questions and suggestions.


We have installed CCTV systems at company premises for the purposes of crime prevention/detection. The CCTV is intended to contribute to the provision of a safe and comfortable work environment. You have the right to see CCTV images of yourself and be provided with a copy of the images.

Processing outside of the European Economic Area (EEA)

The personal information we collect from you, may be transferred to and processed in a destination outside of the EEA. Your personal information will only be transferred on one of the following bases:

  • the recipient has agreed with us standard contractual clauses approved by the European Commission, obliging the recipient to safeguard the personal information or
  • there exists another situation where the transfer is permitted under applicable data protection legislation (for example, where a third-party recipient of personal data in the United States has registered for the EU-US Privacy Shield).

How long your information is kept

We will retain your personal information until you authorise us to do so. We securely delete the personal information and sensor data after 5 years (as it may be necessary within that time to provide warranty support etc) unless it is required to be maintained for a longer period of time by UK / EU authorities.


Invisible Systems takes security issues extremely seriously; internal data access processes and policies are designed to prevent unauthorised persons and/or systems from gaining access to systems used to process personal data. ISL aims to design its systems to:

  • only allow authorized persons to access data they are authorized to access; and
  • ensure that personal data cannot be read, copied, altered or removed without authorisation during processing, use and after recording. The systems are designed to detect any inappropriate access.

Your Rights

You are entitled to view, amend, or delete the personal information/data that we hold. You have the following rights:

  • the right to ask what personal data that we hold about you at any time, subject to a fee specified by law;
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
  • (as set out above) the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact us by emailing your request to After-Sales department at support@realtime-online.com.